Automation of Services at the County Offices Using the Mobile Essay

Automation of Services at the County Offices Using the Mobile Application Systems - Essay Example This paper illustrates that despite the substantive progress made in the automation of services at the County offices using today’s mobile application system technologies, little success has ideally been made in ensuring that effective delivery of service is achieved as required by the project proposal. After a successful completion of the research proposal and its submission, the author has since been working on addressing a number of aspects that have proved to be challenging in effectively applying the plan despite the fact that the development process is completed. The main intention of the proposal was to provide solutions to the current problems facing the county offices in terms of enhancing their service delivery prospects and mitigate the previous challenges of corruption and increased numbers of ghost workers. Ideally, upon completion and the final implementation, the proposal would make a significant impact in addressing the challenges in the County officers and in turn enhance service delivery to the citizens. However, much progress has not been made because of various factors. The process of developing the software is currently finalized; however, working out the trials has been the greatest challenge considering the fact that a majority of the County offices’ workers significantly benefit from the analog system of service delivery and, therefore, do not embrace the use of the technology. Going by the prospects that the proposal was meant to address issues of corruption and ghost workers availability, such prospects have not been achieved yet. A majority of firms that have already implemented similar services don’t accept interviews pertaining to the effectiveness of their systems majorly because of the confidentiality aspects associated with the implementation of the project.